Forest Service ACES Program
Enrollees Portal » Handbook



The NEW Solutions Enrollee Program is on a biweekly payroll system that runs from Saturday morning through the second Friday night.

A check or direct deposit verification will be mailed to you from the NEW Solutions headquarters office in Arlington, VA every other Thursday.

Direct Deposit is strongly recommended. Your paycheck is deposited into the bank of your choice on the check date. Direct deposit is the fastest, safest and most efficient way of receiving your money. To update or change your direct deposit information log into your ADP account. Under Myself, select Pay and then Payment Options. If you need assistance, please contact your Payroll Support Team.

Lost or stolen paychecks may be avoided by utilizing direct deposit. Keep in mind that holidays will often affect the delivery time of the U.S. mail. However, if a check is not received 7 days after the pay date, the enrollee should:

  • Notify the NEW Solutions Field Office of non-receipt.
  • Complete and submit a Stop Payment Request. Click here to print a Stop Payment Form.

A replacement check will be issued and sent within 5 business days. If the "lost/stolen" paycheck is received after the stop payment process is initiated, the enrollee must return the original paycheck to the NEW Solutions Field Office immediately.

Click here to access the Enrollee pay schedule for the current calendar year.

Authorized Hours

The assigned hours an Enrollee works every pay period are considered authorized hours. 

Work hours over 40 in one week must be approved in advance and timesheet approved by monitor/technical advisor.

If an Enrollee's authorized hours need to be changed for a sustained period, the monitor/technical advisor must contact your NEW Solutions Field Office.

An Enrollee must work a minimum of 60 hours per pay period to maintain medical insurance eligibility.


Overtime is rarely required. If your assignment requires more than forty (40) hours of work per week (more than eight (8) hours per day in some states), please contact your New Solutions field representative so that the appropriate authorization can be obtained and forwarded to our payroll department.

Volunteer Hours

Volunteering extra hours without pay is disallowed under federal wage and hour law.

Compensatory Time

You may not take compensatory time off in lieu of overtime payment. Compensatory time is defined as taking time off instead of getting paid for hours worked. This is disallowed under federal wage and hour laws.

Early Release Hours

Enrollees are not eligible to receive pay for the hours of early release granted by the Leadership of the Agency or Agency’s Staff. Enrollees can make up those hours during the following weeks.

Inclement Weather Policy

Enrollees should follow the guidance of the local agency office for late arrival or early dismissal due to inclement weather conditions.  Enrollees are not eligible to receive pay for the hours of late arrival or early release due to the agency office closings, however they are allowed to make up those hours during the following weeks in coordination with the monitor.